FAQ

Frequently asked questions

General

Why is the magazine no longer being printed?

We have thought long and hard over the decision not to have a printed version of the magazine, and following many requests from readers to go digital, and the current situation that we are in, this has emboldened us to take the plunge and take the step into the digital world.

 

Will the magazine be available in print version after the current pandemic?

No, going forward from June’s issue it will be digital only.

 

How often will new issues be available? Which day will they be published?

New issues will be available weekly. We are looking to publish content every Thursday, so you will get access to the latest resources instantly, just when you need them.

 

I did not receive the copy of Premier Christianity that was promised in the letter. 

Your copy of CTY should be with you shortly. We are aware the Royal Mail are dealing with a reduced workforce and are therefore struggling to deliver post on time. It should be with you soon.

 

If I am already a Premier Christianity subscriber, do I get an extra copy?

We have not sent you an extra copy this time, but if you would like one, please contact subscriptions@premier.org.uk and they can send one to you.

Subscriptions

Is my current subscription still available?

Yes, your subscription has not changed. You will now have access to a digital magazine of Premier Youth and Children’s Work. If you have not received an email or a written letter from us, please contact subscriptions@premier.org.uk for any request you have.

 

What is the pricing for the digital magazine?

A monthly subscription is £4.99

An annual subscription is £47.99

 

Why is the subscription the same price?

Good quality youth, children’s and family ministry resources costs money to create. The magazine is published by a company wholly owned by a charity with any profits ploughed back into ministry. Currently YCW magazine has been losing money and with reduced advertising income we have needed to make savings to try to bring this title back into break even.

 

I used to share my magazine around my team, will we now have to pay for multiple subscriptions?

No. If you are using the subscription in connection with your church or as a shared resource, you will be able to share your login details with your team, so everyone can access the resource.

 

How do I cancel my subscription?

We will be sad to see you go, but if you do wish to cancel your subscription, please email our subscriptions team at subscriptions@premier.org.uk with your full name, subscription reference number and postcode.

If you purchased your subscription within Apple or Google App stores, you will need to cancel your subscription directly within the Apple and Google systems.

 

I wish to cancel can I get a refund?

Of course we would encourage you to give it a try for a month, but if you know it’s not for you of course we can process a pro-rata refund.

 

Can I buy a gift subscription?

Gift subscriptions are no longer available.

App

What if I don’t have a mobile phone?

The App is designed for a mobile or a tablet, but you will be able to access the Web App on any digital device, so you can use a home computer or a laptop. Please note you may need to use your up and down arrows to scroll through the page. Click here to go directly to the webapp.

 

On which platform is the Premier Youth and Children’s Work app available?

The app will be available on iOS and Android and webapp.

 

I forgot /don’t know my password. How do I reset it?

On the login screen, click the link that says “Forgot Password” and follow the steps.

If you have trouble, you can email subscriptions@premier.org.uk and we can reset your password for you.

 

I want to change my email address, how do I do that?

Your email address is also your login username. Therefore you will need to email subscriptions@premier.org.uk and we will update it for you. Please note we can update your email address without changing your password.

 

I want to change my password, how do I do that?

You can email subscriptions@premier.org.uk and they can reset your password to the App with any password you would like – it does need to be 6 characters in length. Resetting your password to the App will not change your password for the website archive.

 

Can I download the magazines to read offline?

You can download issues on the iOS or the Android App to access offline. If you are using the web app, you will need to access content via the internet.

  

Is there a limit on how many times I can download each issue?

You’ll only need to download an issue once on your smart phone and can enjoy continual access after this.


After I open an issue on my phone app, how do I return to the main menu?

If you double-click anywhere on your screen, navigation tools will appear to help take you back to the main menu.


Will all of Premier Youth and Children’s Work magazine content be available through the app?

Yes! All your favourites in the magazine are sticking around and over the course of the month, you will be able to peruse your favourite columns, as well as receiving your resources and the Faith at Home tips and tricks. We will also continue to talk about the important subjects affecting our young people today. We now have the opportunity to enhance the magazine by providing you with content that is more interactive.

 

How can I access past issues?

The App has issues from May 2019 available for you. In order to access content before this time, you will need to login to our website here: youthandchildrens.work.If you have trouble logging in, please contact subscriptions@premier.org.uk

 

Why isn’t the entire archive loaded onto the App? 

The archive is a rich resource with articles and pieces from the entire history of YCW. It is simply not feasible for us to load the entire archive in the app, but we have loaded the previous 12 months of content in the app for you, so you will be able to access all of the most recent content.

 

How can I access the online resources?

New online resources will all be available within the App.  The archive of resources can be accessed on our website:youthandchildrens.work/resources. If you have trouble logging in, please contact subscriptions@premier.org.uk

  

Will you continue to load content into the Archive moving forward?

No. All new content will be available for you within the new app.

  

Are my details secure on the app? How are you using my data?

Your details are held securely and will be used to ensure you are able to receive your subscription.

I’m having trouble accessing the web app

It could be your browser. The web app is not supported by Internet Explorer.  We recommend using Google Chrome, which you can download free here: https://www.google.com/chrome/

How to login

To log into your account, you will need to take the following steps:

1. Either click here to access the web app and login OR download the Premier YCW app in the iOS and Android app stores.

2. Scroll to the bottom of the screen and click ‘Account’ or ‘Login’.

3. Enter your email address in the first field.

4. Enter your password as shown above, in the second field. You can select ‘show’ to reveal what you are typing.

5. Click log in.

6. Your magazine is ready to read.

Please note: some users may find they do not need to log in to the app as we have your email address registered on our system.


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